Technical Relationship Manager

Duties & Responsibilities:

  • Develops and enhances strategic business partnerships by fully engaging and building trust with our clients’ key decision makers to drive client retention/improve loss prevention.
  • Identifies new service and/or product opportunities that support our clients from the recruiting stage to the retirement stage; coordinates as necessary with Sales.
  • Includes approximately 25-30% travel based on client needs
  • Act as an empowered internal client advocate, and partner with implementation, service and other support teams to deliver Stellar Service.
  • Oversee resolution of critical service issues and follow-up from quality survey feedback.
  • Proactively ensures client satisfaction through regular conference calls and periodic client visits.
  • On an annual basis, recap all activities completed on clients’ behalf and discuss goals and objectives for upcoming year.

Requirements:

  • BA/BS Degree (or equivalent experience) with at least 3 years of relevant work experience (level 2 or 3 support, systems engineer, prior TRM role, etc.)
  • Excellent written/verbal communication, organization and presentation skills
  • Technical documentation and presentation experience
  • Experience designing and delivering solutions to large enterprise customers
  • Ability to conduct meetings, document actions and follow up with all parties involved
  • Ability to troubleshoot & analyze software, hardware and virtual platform configurations
  • Previous experience with enterprise level 2 or 3 technical support or systems engineering
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Location

Washington, DC

Seniority Level

Middle

Employment Type

Full Time

Area

Sales / BD

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